Scammers if I had my phone I sold have seen these negative reviews! Thieves clearly have rarely encountered anything as frustrating as a business that exploits people's misfortune. After accidentally locking myself out of my flat, I found myself in a difficult situation. It was a simple Yale lock, something any skilled locksmith should have been able to open. To make matters worse, I’d also locked my phone inside, so I had to borrow one to find the first available locksmith online. It was winter, it was cold, and I was in a hurry. When I called, I was quoted £50–£75 depending on the type of lock. Fair enough. They asked for a callback number, which I didn’t have since I wasn’t using my own phone. The locksmith arrived quickly—within 15 minutes—which I appreciated. However, things took a turn for the worse. He attempted to open the Yale lock with a plastic tool, gave up almost immediately, and announced that he’d need to drill it. Suddenly, the price jumped to £175, completely contradicting the quote I’d been given. Then came the upsell. If I wanted to replace the lock, he claimed the cheapest option would be £95 for a basic lock with three keys—something he referred to as "B&Q prices." I later discovered the same lock from Yale directly costs £55. Clearly, there was a significant markup. He even tried to frame this as a "deal" by saying he wasn’t charging me for labor, as if that justified the inflated prices. Under the circumstances, I had no choice but to let him drill the lock. I declined the replacement as I had other locks on the door, but even so, I was charged £225.60 for a process that took less than 70 seconds. There was no mention of a call-out fee during the initial phone conversation, which felt deliberately misleading. This experience left me feeling completely taken advantage of. Businesses like this rely on people’s desperation, positioning themselves at the top of Google to catch customers who don’t have the time or tools to research alternatives. If I had my phone and time to explore other options, I would have certainly chosen differently. Charging over £200 to drill a hole and then attempting to sell me a lock at nearly double its retail price is nothing short of predatory. To add insult to injury, the locksmith had the audacity to claim he was doing me a favor. You are con artists Avoid this company.