I have never written a review, but feel this time round I have to speak up as the service I have received is shocking. I was told over 2 months ago I can expect a refund then a few weeks ago I also requested a copy of my search pack as was told how much they were going to deduct from my initial payment. Then to be told I would get a refund on the day and how their charges work by a so director of the company who hid behind a generic email address. Then having to chase both refund and search pack today to be asked to send in bank details again. I think this company is immoral/unethical and wants innocent people caught in their web of deceit. On a plus side, nameless individuals on this site have made it possible for me to share my shocking/appalling experience. Come on money isn't everything, stop trying to con people and commit to the service you offer, as people are paying for this from their hard earnt money. Ps, check out trust pilot as well. The number of reviews that state no refund and the period they have been waiting reconcile with my experience.