I was with this insurance company for two years and firstly, I think the whole premises of having to have a black box and keep your driving scores high, and then not even gaining any sort of perks from it is an absolute scam. I drove consistently at an 8/10 score for the entirety of my policy (the only reason it wasn't a ten is because you get penalised for driving late at night, I have a full time job and sometimes work nights but because I'm young, driving late at night obviously equates to me driving unsafely) and instead of receiving money off my renewal quote, they wanted to charge me nearly £40 pound more a month! The app is outdated and hardly any of the features actually work. I received little to no communication about my policy ending other than a renewal quote, nothing saying that because I hadn't renewed my insurance would be cancelled, or what to do with my black box or anything along those lines. I'm dissatisfied and frustrated with the company and would strongly advise taking out a policy with them.