Placed my order 29th august and after 2 weeks my plates where still in the queue to be made so I requested a refund.12 days after requesting a refund I still havnt recieved it after making 3 phone calls and just get told il chase it up.they have now had £75 of my money for nearly 4 weeks and I went elsewhere and had my plates done cheaper and delivered the next day.if I ever get my refund either way I will NEVER use this company again,blaming busy period and then payment provider is slow with refunds.easy solution take on more staff or when people order tell itl be a month before your plates are made and secondly change your payment provider.