Overall it was a mediocre experience I placed my order on 7-1-24 it sat in a state of shipping lable created until I called customer service on 7-10-24. Customer service said they would look in to it and call me back. They never called, but did get the order moving. I didn’t receive my order until 7-18-24. I understand that sometimes orders slip through the cracks and we are all human but when a customer has a problem with a order there should be a special emphasis taken to make the communication between the customer and your business border line excessive as that shows concern on your part that there was a mix up. In my opinion when the customer calls with a question like mine the customer service agent should investigate where the order is if it was set aside mistakenly fine. Call the customer and tell them this and that it is expected to ship the next day or whenever it is able. Next when the shipping company picks up the package call the customer and let them know that it has been handed off to fedex, ups, or whoever and is expected to be delivered on lets say Tuesday. Next when the package has been delivered maybe the next day call and make sure that the customer received the package and as expected. a couple of extra phone calls goes a long way to show that you are concerned about the mix up. Yes sending the tracking information is good to but it is a insulated response where you don’t have to deal with the customer directly and hence you end up with mixed reviews.