Simply my WORST online shopping experience for any luxury site. The day before XMas, after taking several days to "prepare" the order, MyTheresa sent me an email to notify me that one item on my order was going to be removed as it was damaged and there was no other one in stock. Since it had taken so long to figure this out, the shoes were no longer available in another color either, so that was it. Case closed from MyTheresa's perspective, i had to manage my own gift situation... The discussions with customer service were more than slow (3 hours on average to get an answer by email), and no action was taken to find a replacement item (as a matter of fact, I was able to find one by calling Balenciaga directly...). Altogether, this is dealing with a team who doesn't care about the customer, who certainly doesn't go the extra-mile even when putting the customer in "difficulties" the night before X-Mas. And by the way, i am still waiting for a deeply felt message of apologies for the hassle I was put into. A TERRIBLE EXPERIENCE WITH A CARELESS DISTRIBUTOR.