Worst experience ever. Do not buy anything from these criminals. Bought a Tods tote, over $1400. The four corners on the bottom were worn after only a few uses in the first month that I had it. They insisted it was from rough handling which it wasn't. I was extremely careful with this bag. I have beautiful bags that have lasted for years. They blamed it on Tod's not accepting responsibility. If I had purchased this from a legitimate business, I would not have to deal with this nightmare. When I talked to Customer service several times, they were like robots. I had sent pictures and the required video with no results. I now have a dispute in with my CC and hope I get a refund. They should be put out of business. This was such a special purchase for me and they ruined the entire experience. I am very resentful and will make every effort to protect the public from their lack of responsibility.