Gucci Bags - Resale Evaluation / Devaluation 19/June24 SOLD two used (but almost brand new) Gucci Bags to MyTheresa Second hand store - Vestiaire Collective, where these were valued against a multitude of close-up photos as requested and provided. The value estimated was already low but I agreed and shipped out to Vestiaire. (Estimate was LOW compared to a competitor's offer Farfetch but wanted to use the refund on a bag available only with MyTheresa). On receipt, they deducted another Euro 36- stating stains/blemishes which were already quite visible in the high-resolution photos originally provided for the first estimation. This is their reply... has been found as almost compliant to the description and photos: multiple stains on the main compartment. Micro scratches on the hardware. Discreet marks on the clasp's leather parts. Understand that I agreed to the terms that the estimation can be devalued upto 20%, but what is disgusting and deceiving is that you are not allowed to reject their 2nd evaluation even though it was confirmed via e-mail that YOU COULD, before starting the process … 14-Jun-24 – 09:41 CEST – June R wrote … Concerning your next questions, you can of course refuse the final evaluation. So, once the item is refused, then we will return the item to you for free. Unfortunately, I felt this was quite deceiving and a low blow from such a high-end shop for Euro 36- knowing that you are about to spend the sale value at their shop. It's not like getting a cash refund. MyTheresa … it's the FIRST and LAST time. Continuation on... 21/Jun/24 This SLEAZY bunch also had the nerve to come back stating I was addressing the complaint to the wrong company, where one can ONLY access the RESALE SERVICE thru the MyTheresa website and all correspondence SHOUTS out MyTheresa … how LOW can they go? KEEP AWAY FROM MYTHERESA AS ONE DAY YOU ARE BOUND TO FEEL THE PAIN. Tip for consumers: Yes ... this company has a 9% one-start rating on Trustpilot and what boils my blood is that they come back stating that my review was addressed to the wrong company, yet the RETURNS DEPARTMENT can only be accessed thru their website, and the credit is posted to their website. They should acknowledge their issues and try to correct them not hide and deflect. Cannot stand such ungrateful/deceiving low lifes.