Don't send them Iban transfers .They are blocking your orders if you return items. They then ask you to transfer them by bank transfer! That way they waiver their fees and you have no consumer rights on returns/refunds. Luckily I got my refund but it seems others aren't so thats bad. Seems like this is a genuine review platform with a rating of 1.9* whilst on trust pilot they are getting fake reviews to outshine the 1* reviews keeping their rating up. Boycott them and shop at companies that enable you to have consumer rights and don't block orders if you have returned items in the past. I am fond of Germans, they take pride, have logic and morals, but this company is going down, lost all respect for this Germany company.