purchased a high-end winter jacket from Mytheresa, only to discover a serious material defect shortly after minimal and proper use. Despite following all care instructions precisely, the jacket became unwearable in a way that clearly points to a product quality issue. What followed was an exhausting back-and-forth. Mytheresa refused a full refund, offered conflicting statements about cleaning options, and even withheld the jacket without my consent. Weeks passed with evasive responses and inconsistent reasoning. Eventually, they offered nothing but a “store credit” — even though the law entitles me to a refund to the original payment method. As a customer, I am not only disappointed — I am alarmed by how little regard Mytheresa shows for consumer rights under European law (such as § 434 BGB and § 985 BGB in Germany). They deliberately delayed responses and ignored legitimate claims in what appears to be a pressure tactic. A luxury retailer should uphold higher standards — in product quality and in customer service. Mytheresa has failed in both. I strongly advise others to think twice before shopping here. If something goes wrong, don’t expect them to take responsibility.