To be honest, it's the worst on-line shopping experience I ever have. I bought a pair of sneaker of McQueen Alexander , when I received, I found that the piping of the sneaker under the laces is torn so I asked for the exchange. Before I sent out the shoes, I emailed them to see how many days they need to process as I want to see whether I am able to received before I go oversea. The answer is 2-3 business days. Then I sent back the shoes to them. They received the shoes and sent me the confirmation email. However, after they received the shoes, they did not reply my email at all. I then called the customer service and made a complain. They used "they are currently having big volume of customer returns" as excuse and did not process my order. After 5 days, I still did not get any progress updated from them. As I was hurry and I was afraid I cant get the parcel before I went oversea, during the time, I called few times and emailed them twice to explain my situation and asked them whether they could process my order faster, still no reply!!!! Another week, I decided to call for the last time, the customer service person told me the system showed my order was blocked for unknown reason so that no one would process it!!!! Just wondering why they blocked my order for no reason disregard my urgent situation! Is it because of the complain phone call make for the beginning, so they decided to punish me in that way? ? I am very confusing, why customer service would be so unprofessional. And no one tell me my order have been blocked even so many phone call I made before. So, it wasted me about two weeks to get the shoes delivered to me and I had have to change my delivery address to my friend's to make sure the shoes would not send back. I am so disappointed and it could be my and my friends' last time to shop here.