To begin with, I'd like to say that is is my first experience with this shop. Im a regular customer on the one popular shop and this time I have decided to try mytheresa. I have ordered the off-white industrial 2.0 belt (yellow) on monday - 6/29/2020. Then I asked them by mail to ship me the order asap as I should go on vacation. Then my order was delayed due to security measures (sorry but it is not a reason to delay it for almost 3 days, you store is open and 'corona time' is over). I have already recieved the item, but it is not the item i have ordered. There are two versions of off-white industrial 2.0 belt: yellow2.0 (old one) [this is the one I have ordered] and yellowish2.0 (new one). They differs only by size(old one is 35mm in height, new is 40), color and materials. Titles and design on the belts are the same. On the product images of the product I have ordered could be easily and definetly seen that it is the older one(35mm height and old yellow color). They shiped me the wrong item. I have already contacted the customer service, but still no response. Than I have contacted them by phone and asked for a fast URGENT replace, but girl on the phone just told me that she can't contact their sale team now so I shold wait till monday... Sorry but on monday products with discount could be already already sold out... I can only positively rate your packaging, it is on the very high level, I like it. I will update my review if this case will be solved fast.