If I could give 0 star I would have. I purchased a full price YSL bag from mytheresa. I am in New Zealand. The first delivery was fast. I paid for the custom tax and received the parcel. Only found out that they sent me a YSL bag with completely different colour. I did not keep it. I sent a message to mytheresa. I got a message from them saying that they will pay for the custom tax for the second delivery because it is not my fault that the item has to go through the custom twice. It turned out that I have to pay for the custom tax again and I have to apply for refund from custom. Basically I have to sort the problems that they created. The whole thing was ridiculously time consuming. I have had numerous emails from mytheresa and also DHL. The time and money cost me are absolutely unexpected. I WILL NOT EVER PURCHASE expensive items from this company.