I opened an account with MyUS on 20.09.2020 to receive a shipment that otherwise couldn't be sent to my country. Quickly after making the purchase in the shop, the problems with MyUS started: 1. I created an "Incoming Package" with all the relevant information: Tracking Number and a PDF with seller infrmation, description, screenshot of the product and invoices. This was three days prior to the package arriving at the MyUS address. The status of this entry never changed from "uploaded". After three days I received an automated and generic e-mail telling me, that some information is missing (but not WHICH...) 2. I've contacted MyUS twice to ask them, what's wrong with the information I provided, but never got an answer. 3. The package arrived and was processed without anyone taking a look at the information I provided. They arbitrarily set the value of the goods, even though the seller confirmed that they put a purchase receipt into the package. I contacted MyUS to ask them why they didn't use the provided value and got no answer. Trying to change the value they declared always ended in a generic error message. 4. After the package was processed, I chose "urgent handling" (same day shipping) and "additional padding" when creating the shipment request. Even though I paid for the services, neither of the two was fullfilled. The package got sent the next day and upon receiving the package, there practically wasn't any padding in the package at all (ten small styro pellets). 5. Worst of them all: The product I shipped with MyUS wasn't working properly. The seller confirmed that they've tested everything multiple times before sending it out. The Package I received wasn't damaged at all. This leaves the opening and re-packaging process at MyUS as the source of the damage. After contacting MyUS I didnt receive any answer. Everything included I've paid more than 350 $ for a product that I can't use.