An extremely unreliable and untruthful company. Here is my recent experience. A couple months ago, I received a "package in suite" notification for a package from the US. On the SAME DAY, I issued the shipment request. As I needed the package quickly, I opted for urgent handling with Fedex. This is where the horror started. My package became stuck in their "queue" for weeks. I contacted via chat and via email with multiple reps (as phone service is not available) who all had different responses to where my package was. One said they had it and are preparing, the other said it had been lost in the warehouse, another said it was already sent. I said "how in the world does that happen if I made the request same day as package was received...how do you lose a package within minutes of receiving the shipment request" Then another shock: one rep said my package was misshipped to another customer. I was stunned. How can this happen. No response except "please provide an invoice" and "please provide pictures of your item" which is actually their delay tactic in previous shipments I have had with them. If you misshipped to another customer, you have the tracking of that package, why not just recall the package? Or are you just lying and have stolen my package? Another couple weeks pass by with the different stories such as "give our warehouse 7-14 business days to find your package". Very unreasonable. Finally, I get a hold of a rep who says that my package has in fact been misshipped. To where you ask? To Japan. That's right 10,000km (6,500miles) away from origin location. I live in Canada and that is where the package was destined for. They provided the tracking for the Japan-bound package and said it would take a couple weeks to send back. How in the world does something like this even happen? Now I am stuck in a place where I can't figure out if they are lying about the Japan package (as the weight and dimensions listed on Fedex tracking do not match my own package) or they just stole my package outright. The package was a very expensive one and let that be a lesson to everyone here. PS. I must say after reading all the reviews, only the 1 star ones are detailed enough to be true. The 5 star ones seem short and fabricated. I also read reviews about working at MyUS and the staff that left said the company is a scam (e.g. they sell off "lost" customer packages to increase their revenues; their HR team creates fake positive reviews). Please PLEASE avoid this company at all cost and use any of their competitors even if it costs a bit more.