asaf louzon Feb 16, 2021, 11:45 AM (4 days ago) to me I'm writing this review after being a paying business customer for 6 months. TL;DR - ship your packages to another service provide, who may at first seem more expensive. MyUS additional costs are horrendous, their delays are long and they don't respond well to customer feedback. Details: Each delivery there is a new issue - either shipping costs are far from accurate, or they take longer (and I discount time for COVID), or items are missing. Customer service takes forever to answer and packages get a very long time to sort out (even though they state clearly they have "no delays" - packages are in your suite about 2-3 days after you get a delivery confirmation from the merchant). On each delivery there is a new charge - "Package Level Charges", and multiple items charges - they count how many items you're shipping and if it's above a certain amount (depending on weight) then they have a fee. Fees are "hidden" when you seek to find out how much shipping costs before you sign up. They hold your packages for 30 days and then charge a whopping 1$ *per item per day*! When items arrive damaged, they will *not* split the package and redeliver only the damaged goods unless you pay them 15$ to do so. If you want they either ship the entire package back, or ship it to you as is. Ridiculous and insanely not customer friendly. When you receive a package, you'll pay 2$ for photos. Think that's enough? No. You'll get 5-6-7 photos of the closed package and 1 photo of the items inside it. Want to see better photos? 10$ please. Per package. You want to discard shoe boxes to save on volume? That's free, but you'll get the shoe boxes anyways. I'm shipping my last package from them and I'm done and moving to the competition.