Actually I am impressed with how they served me as a new member. So far, my experience with MYus is beyond my expectation. 1. The customer service is top notch! They handled me really well and I never been waiting for more than a minute to be served. 2. When I decided to bought my Backpack from thenorthface.com, I found that I didn't have to pay the tax. Turns out, it was caused by my tax-free address given by MYus (this was actually reduced my expense around $16). 3. TruePrice feature, I love it. It allows me to know my shipping cost in advance. Compare to other agents, their "Budget Economy" option is the cheapest I found. 4. Long story short, I got a promotional email that says will cut off my first ever shipping cost by 20%-30%. However, by the time I found this email, I was already signed up directly to their website so it wasn't applied to my account. Then I talked to Mr. Roderick (customer service), he decided to escalate my story to his higher management, so hopefully my request will be granted in the near future. Actually I'm still okay with my current shipping price ($37), but I what care is their willingness to give me the best price available. I can imagine if the promotion is applied to my account then it's even cost me cheaper, again it's saved me another $6. So as you guys already know, the less you pay for the product and shipping cost, the less duties & taxes you need to pay. With my calculation, I could save up to $60. With that amount of money, I can feed a full McDonald meal for 12 persons in my country (Indonesia) during this Ramadhan. Overall, MyUS as a company, is truly inspiring me to do better to my own company. This company has different level of service! I love it!