I give up on these guys. There's more competition now, there are much better people to work with. I used them having no other option for a few years, but I'm over their theft. They add weight to parcels over and over again, and inflate the value. 5 and 7 lb packages that should have cost $30-45 often get charged at $70-80. Customer service brushes you off and acts like you're an idiot, then requires you to PAY for an inspection if you say something is wrong. Doesn't matter if you have proof from the original shipper. I'm just exhausted by their lies. Look at one of the newer competitors if you have time to do some research. These guys are not worth the stress.