I've used this service around 10 times, three of them a connected with significant problems for me such as: 1) one lost and refund by myus 2) one parcel was stuck in the company's customer service for more than a month and a half after the parcel was returned by courier service without explanation 3) one parcel was delivered to the wrong branch in Russia, which now requires my time to travel to another part of the city to collect documents and travel to a neighboring city for customs clearance The most disappointing is the customer service of the company, which for a month and a half responds to me in the format "we will let you know when we find out something", and to attempts to achieve something intelligible, I receive only responses like "we are very sorry" and the termination of the communication session by the service support