RE: 7934-440 I’ve only used MyUS twice and to say I’m disgusted by the company would be the understatement of the century. I don’t know if this company ever knew anything about decency and integrity, but my experience says otherwise. So here is why I’m here to warn you to stay well clear of MyUS. On February 2, I placed an order with UK retailer, Sports Direct. On February 12, MyUS charged me $113.64 for the shipping. I understood this to be for the invoice totalling 191.48GBP - because that’s how it worked with my first order. Additionally, I was paying a monthly subscription of $9.99. As per MyUS stipulations, I uploaded the merchant invoice to indicate ALL the items ordered in the one consignment and the overall value of the order, in part to determine charges and also package all the items so they are sent out together. That way, the shipping would be charged as ONE fee. On the invoice I uploaded, it clearly stated: “Jacinda White - valued at 15-GBP - This product is delivered by Regatta and it will be sent separately from other items in your order.” To my horror, On March 7, MyUS debited a further $258.12 from my Paypal account - claiming it was for a second order, from a different company valued at 130GBP and weighing 4.4kg. Attempts to seek an explanation from MANY MyUS agents as to what the was charge for got me nowhere. I tried to explain there’s ONLY ONE order, for them to check against the items listed on my uploaded invoice to ascertain they were in essence charging me twice for the same order. What’s most baffling, as I was later to confirm on receipt of the second parcel, is that MyUS put down the weight as 4 times the original one, and I was being charged $258.12 for ONE item valued at 15-GBP, which they valued at 130-GBP! All my explanations fell on deaf ears, with ALL MyUS agents fobbing me off until ultimately, they closed the query without actually resolving it. I asked MyUS to send me copies of the two invoices showing these were two separate orders, which would put the matter to bed, but that never happened. I didn’t get a response and instead, they closed down the query as resolved. I explained Regatta and SportsDirect were one entity, but I was ignored. On March 18th, I took receipt of the order and just as I suspected, the two tracking numbers i.e 4246929175 and 1304776933 are ONE and the same order. As DHL Botswana and the local customs authorities wanted to charge me twice for the two orders to get them custom cleared, I explained what had happed with MyUS and pleaded with them to open the two packages and compare them against the invoice. And indeed, they confirmed they were the same order sent out separately! MyUS broke its customer pledge. The idea is for customers to send their merchant invoice after placing an order and request that it be sent. Once MyUS has received ALL the items listed on the invoice, it is then supposed to send them out as a single package. For reasons known only to themselves, MyUS decided to split the order, and then not only charge me twice for the same order, but also to almost triple the second charge ($258.12 - tracking number 1304776933) - for which I’m to believe it’s for this one flimsy item (a short sleeved blouse) they claim weighs 4.4kg. From the countless customer complaints on the internet, I’ve since learnt that MyUS does this ROUTINELY. I even observed many similar complaints to mine! They need to be stopped. It’s my belief that MyUS did this deliberately to milk more money out of me and other unsuspecting customers who desperately need their service. This order has been a very exhausting process of back and forth due to MyUS’ blatant greed, jaw dropping stupidity or BOTH. As much as I’d like to shopping abroad using MyUS and other parcel forwarding companies, I have resolved NEVER to go there again. And YOU would do well to do the same if you want to keep your hard earned money!