The website can be very confusing for 1st time users, and one wrong move can have huge consequences. They do not explain this to users nor communicate tips to not end up spending a fortune. I had items in my suite, did not want to ship them but somehow they were shipped via DHL, right after I found out that DHL picked up my items, I reached out to myUS customer service. They literally refused to help me and continued to blame me even though I explained that I am a first-time user and that I genuinely don't understand what went wrong. At this point the solution would have been simple-just retrieve the items from DHL. As I said they refused to do this or offer any solutions, so then of course things only got worse because the item was shipped a few days later, I had paid $50 shipping for items that cost me $20, and then my country + extra DHL fees were trying to charge me another $110. I reached out to MyUS again demanding that they find a solution and take the items back, they said they would do it but I would have to pay the return fees. So their solution was literally that I spend even more money on a service and items that I did not, and will not receive. Just awful. Now I have lost $20 (item price), +$50 (shipping), a total of $70 so far and got nothing out of it except for a huge headache and a lot of wasted time speaking to their customer service. I still have other items on hold in my suite and of course they are refusing to help return those either.