I have used MyUS for years and it was okay, but after they got acquired by Aramex, the quality of service took a nosedive. I lost $460 worth of merchandise after MyUS failed to accept a request of return of a shipment, I did all I could to make the return happen, which is: * Request the return from both DHL and MyUS * Personally coordinating between the two * Contact MyUS' support, ask for return and pay for it After a couple of weeks, my shipment was confiscated by customs, I received an email from DHL making it clear that it is MyUS' fault failing to accept the return. I asked MyUS' support in a well written email if I am illegible to a refund since I paid for insurance, and if not do I get the money I paid and was not used for the service back, which is customs fees that I paid to MyUS, and returns fees. Neither customs clearance or return happened, so in theory I should get my money back. The response I got from support was: "If you return a shipment, we are unable to issue a refund and the return refund will be applied." Yes, that one-liner that I have no idea what it means. There is practically no customer support, and the level of incompetence is astonishing.