Ive had my parcel stolen within the UK facility and they REFUSE to refund me. One month waiting for an update and NO ONE has reached out to me. Didnt get a single email reaching out; nothing. I sent MULTIPLE emails but no replies EVER. I filed a police report hoping the officers will come and grab the parcel or convince them to issue me a refund. To everyone that has their parcels lost/stolen, report this CRIME at https://www.met.police.uk/ro/report/ocr/af/how-to-report-a-crime/ and ask the police to help! they will step in and do whatever they can to help you just like they are helping me.