I began using this service over ten years ago when I was working in Northern Iraq as a teacher. It was the only service I could find that would deliver to me. It was expensive, but it was worth it. Now I live in Costa Rica, which is a much shorter distance from the delivery site in Florida, but the package I sent here ended up being just as much money as the ones I sent to Iraq, which is a much longer distance and more remote destination, so I was definitely surprised by that. In addition, they messed up intake on one of my packages. One of the items was missing and the item names were very weird, like NESOI, which basically means they couldn't figure out what it was. I tried to contact customer service about the missing item, thinking they got the wrong package, but they blew me off and said that I could $15 to do a package inspection. For catching their mistake. I tried to upload the packing slip, but the customer service blew me off, and I wasn't able to upload it to the site. I ordered pictures instead, and the only item I saw was the pair of shoes. The prices were right, even though one item was missing. I tried to reupload the packing slip to my suite, and it wouldn't let me. (Normally it does, so I don't know I wasn't able to that time.) So it got flagged by customs because they mislabeled a pair of shoes as a personal massage apparatus. I guess they thought it was a vibrator? I had to pay an additional $250 in fees to get it out, and I was able to do that because I know someone who lives in the capital who was able to negotiate on my behalf. I think this company grew too fast. Ten years ago, customer service was all right, but I didn't have to deal with them much because the workers were competent and managed to fill everything out correctly. Now, on the one experience I've had with them in the last seven years, they showed incompetence and apathy. You might get your package with this service. Or you might spend a lot of money and get a lot of heartache.