7 hours ago Disappointing Shipment Experience I am writing to express my disappointment with the service I received from MyUS.com during a recent shipment process. While I understand that challenges may arise in the logistics industry, my experience has left me frustrated and dissatisfied. Before the item was shipped to Jamaica, I had requested a return to Amazon due to the realization that the product was restricted in my country. Despite following the advice of a MyUS.com representative and supplying the necessary Amazon return information, the item was dispatched anyway, causing significant problems upon its arrival in Jamaica. Upon reaching Ajas Cargo in Montego Bay on December 6, 2023, I faced a series of difficulties during the importation and clearance process. Despite presenting all required documentation, including an approval import permit letter, passport copy, Amazon receipt, and TRN, the release of the item was hindered by a lack of internal communication from the Ministry of National Security, a crucial step in their process. The item is now locked in an internal process and i will never get to clear it because if i do it will cost 4 times the amount of the item price. The ensuing delays, coupled with unhelpful responses and the imposition of additional fees for import tax, have left me deeply dissatisfied. Moreover, the unprofessional conduct displayed by the staff during this process, particularly in the absence of clear communication regarding the internal procedures, has only added to my frustration. I believe in providing feedback to improve services, and I hope that my experience will contribute to addressing any existing shortcomings within MyUS.com. I trust that your team will thoroughly investigate this matter and take steps to ensure a more efficient and transparent process for future shipments. Thank you for your attention to this complaint. I sincerely hope that this feedback prompts positive changes within MyUS.com's services.