Ms Rachel from myus is the worse she said items will all be cancelled if not available and doesnt allow substitutions even the customers requested. Please if there is someone here, please make a complain about the attitude of this agent. Because of this, me and my friends will leave myus, we are 10 loyal members and we will leave because of this agent. She requested the order processor to cancel order and wont allow substitutions even the customers wrote down substitutions in the order details. We choose myus shopping services to request a substitution and that is the extra money what we paid for. Thanks. Btw they allow substitutions before rachel went ahead and talked to the processor just because i complained