I am utterly disgusted by the appalling service provided by MyUS shipping forwarder. My shipment, referenced by the tracking number amazon 1Z0R941R0308408299 and package ID 03-368-8839, has been held hostage by this fraudulent company, who have shamelessly ignored my urgent requests for assistance. Despite my repeated attempts to communicate with them regarding the release of my shipment, MyUS has callously chosen to completely disregard my emails. It is evident that they lack any sense of professionalism or respect for their customers. My frustration has reached its peak as I am informed that the release of my shipment is being delayed due to a nonsensical request for some documents, which has never been required in previous shipments of the same nature. Their incompetence and lack of understanding of basic customer needs are utterly unacceptable. In light of this deplorable situation and after several attempts to release my shipments they left me with no other option but to pursue legal action and report this case with the FTC .. I will hold them fully accountable for all damages incurred and that will be incurred as a result of their incompetence and negligence. Additionally, I asked them to close my account permanently. I implore anyone considering using MyUS shipping services to steer clear of this fraudulent company. Their lack of professionalism, disregard for customer concerns, and outright negligence make them nothing short of scammers. MyUS, your actions are inexcusable, and I will not rest until justice is served. I expect a swift resolution to this matter, and I will not hesitate to take my business elsewhere if my demands are not met promptly.