I used the shopping assistant service and MyUS ordered the item for me. After about 3 weeks, I got notified by FedEx that I had to pay £60 of custom duty. A couple of hours later, I was notified the parcel was delivered, but unfortunately to the wrong address (same road name but different city). I got in touch with MyUS by LiveChat, where I was told there is nothing they can do! After insisting, the agent said he would escalate my case and I would hear back from them within 2 days. I haven't heard back, but the parcel arrived miraculously after a few days. And surprise surprise... the item was the wrong colour! I got in touch again with customer service, this time via email, and had to start dealing with the worst customer service ever. The proposed resolutions were vague and unclear: they would send me the new pair but I would have to pay the (unspecified) fees. Or they would refund me but they wouldn’t confirm whether the refund would include the import duties. Despite asking for clarifications several times, no clear answer has yet been given and 6 weeks have passed since I paid. They deserve zero stars. I will never use their services again, no matter the conclusion to my horrific first experience.