I shipped a package on February 18, 2025, using Budget Economy and explicitly set my preferences in my account. Yet, for my shipment on March 14, 2025, your system without my approval switched the carrier to FedEx. When I corrected it back to Budget Economy, I discovered that your company had already charged my card $70—seven times the cost of my selected option. Do you realize how outrageous this is? Is this how you operate—manipulating customer settings just to squeeze more money out of them? I reported this issue immediately, yet your agents did absolutely nothing beyond telling me it was "escalated." That is not a solution. Who gave you the authority to override my selected carrier in the first place? Fraudsters. Shame on you !!