Let me start by saying I was recommended by a friend here in the UAE. I was told MyUs had a good track record with him, so I set up an account and ordered a bicycle from eBay. I was hoping it would reach me at a decent time and be better than Aramex. My package arrived at MyUs facility on July 30, 2020, and wasn't logged in until August 14, 2020. Throughout this two week ordeal, I emailed and live chatted with their customer service representatives. The red flag here! Check the reviews online, and you'll see they are not worth your money, time, or headache. They don't have phone service, so you can't talk to a person, and they never respond to my multiple emails. The live chat representatives are calm and remain professional but are entirely mediocre and useless. I spoke to one rep on August 7 and requested an escalation on my "lost" package they signed for, Keziah told it would take up to 48 hours. It didn't, and it was lied to again. Now, let touch on why my package is still sitting in their facility after I chose urgent shipping. They continually update their site with notifications of how fast and imaginary timelines packages should be received and shipped out. Then I spoke to another representative, Collen on August 19 after the announcement on the site said packages would ship within four days of being logged in. Collen then told me 4 -10 days and be patient and understand they are trying their best with covid19. Let's say it does take ten days for my package to be shipped; that would be one whole month they had my bicycle. Long story short, if you used this company, prepare to waste time and overspend on an inefficient and mediocre service. They blaming covid19 for there shortcomings yet use it for there advantage. PLEASE DO NOT USE THEM, FIND A DIFFERENT COMPANY!!!!