The experience of buying the pool was fine, but they left out important information regarding what we would need to hook up a heater, and the additional expense of everything was unexpected. The people who came to deliver the pool, did damage to my private property and my landscaping and I called to report it, and the person who I spoke to said they were going to open a claim, but I never heard anything about it. The people who came to install the pool were very unprofessional. They were smoking on my property and threw their cigarette butts in my yard. And they left behind eight empty drink bottles. They also were arguing and swearing at each other often on throughout the day. I call to report this as an issue, and I was told that I was gonna hear back from someone and I never did. It was clear to me that Namco cares about making the sale, but not about its customer satisfaction regarding delivery or install. I wish I went to seasonal specialty stores.