This is my SECOND Jacuzzi purchase from Namco! I have been waiting a week for the technician to get back to me about the Jacuzzi remote app. I was told he would call Monday, then Wednesday. It is now Friday and I have not heard a word. This is the second time I have had an issue with the remote system and getting it to work with WiFi. I was told the WiFi device would be installed prior to delivery; of course it was not. Then the device was I stalled but not tested. Now I am told I need a different device than the one they installed (a newer model). What is the problem with the technical support at Namco and why is it so POOR and people are unresponsive?