I love the product and have been using it for years. However, this time I ordered directly from the Napoleon web site because it looks like most US sites no longer carry the product. That was a huge mistake- about a week later there was supposedly one delivery attempt; USPS did not come back and I'm unable to reach them to schedule another delivery. I contacted Napoleon Customer service and it's been several weeks now of them saying they'd look into it or that I'd need to address with USPS via a number that is just a voice recording. Still haven't received product 6 weeks later and wasted quite a bit of money.