I have completed 10 orders with this website. Not once have I ever had a package stopped by custom’s, lost during the delivery process, or failed to be sent. What I've reveived every time has been exactly what I have ordered. Never a mistake. I have yet to ever find any company or individual sell the exact same labels sold at napsgear any cheaper. Apparently Napsgear has purchasing power. The prodcuts sold on this site are from well known manufactures including Geneza and Dragon pharmacy, even including FDA backed pharmaceutical companies such as Pfizer. I have not ever had to return a product because there were not once any mistakes, so I am not aware of there return policies.