Everything that NapsGear has explained in their checkout process has been exactly how it was worded. Once my payments are accepted and processed it usually take about 2-3 weeks to receive my product. USA from over seas. I have used Napsgear about 4 times the past year and it has always been on point. Dragon Pharma and Para Pharma are my go to. The loyalty reward credit program is excellent and provides you with store credit back for all of your purchases to use on your next purchase once the original order had been paid and accepted. Nothing bad to say about napsgear, the product i have received is always what it says it is. Their customer support is always very fast, well spoken, clear and kind.