I have ordered from napsgear about a dozen times now and I have had a great experience. Most of my shipments have arrived within 7 days. One package didn't make it to me and they had it reshipped to me immediately. They even gave me options of reship, refund, or store credit. Customer support has exceptional service always answering any questions i have quickly. I also love how you can just ask a genaral question and get several answers from everday Napsgear customers. Extremely helpful. Every supplier I've used through napsgear has great products and does exactly as the description says. My results over the last 3 months has been amazing and I definitely recommend using Napsgear for all your gear needs.