TL;DR - I never received my package and NAPSgear will not re-ship. Save your money and go somewhere else. I'm out $150. I bought US domestic gear. Tracking said it was delivered to the mailbox on June 16. I have the only key to this mailbox and I checked and it wasn't there. I've checked everyday for the last 7 days and it sill isn't there. The apartment complex office did not have the package either (I received two other packages during this time, not from napsgear). I spoke with the mail man, gave him the tracking number, and he repeated what I already knew: the package was marked "delivered to mailbox". His advice was to make a claim with the post office. Here is the problem, in order to file a claim you have to have proof of insurance and proof of value. I can't provide either of these things because (1) napsgear doesn't offer insured shipping, and (2) it's gear. I can't show a receipt for gear. So, if you're going to buy from napsgear you need to know a couple things. First, ask for insured shipping. If they won't offer it, I'd look elsewhere for gear. Second, know that if you're buying US domestic gear, delivery is always weird. Either tracking will say it was delivered but it won't show up for a few days after, or you won't receive your stuff at all. I've been happy with the quality of the gear I've received from naps. But I can't afford to lose $150. **UPDATE** I created a ticket with NAPS and uploaded proof of my delivery address. They looked at it and said that since the zip codes matched, that was proof the package was delivered to my door. I responded: "Having the same zip code does not prove it was delivered to my door. It just indicates that the package was within a couple mile radius of my apartment. Also, the tracking says the product was delivered into my mailbox. I have the only key to this mailbox. I checked the mailbox every day once I received a delivery notification on June 16th. The mail man checked all the surrounding mailboxes and did not find the package. The apartment personnel checked the closet where UPS, FEDEX and Amazon deliver their packages and it wasn't there. If you're not going to re-ship my package and continue to use faulty logic to justify it, please save me the time and just say so." As yet I haven't received a reply, but it doesn't look hopeful. I'm afraid I've made my last naps purchase and suggest that if you're going to try out naps, make small orders at first and don't risk losing a lot of money on poor customer experience.