I will try to make a long story short, but I’m not very good at it! I ordered two matching white stools with gray fabric swivel seats from Amazon, and Nathan James Co sent them promptly. Unfortunately the very bottom “foot” part of one of the stool legs was cracked where the manufacture had installed one of those silicon floor protectors, it was nailed in and the wood was cracked and painted over. I contacted Amazon who gave me information to contact the Nathan James Co. Numerous courteous and and informative emails back-and-forth, extremely friendly, patient, and helpful, notified me among other things that they do not have replacement parts. Their solution was to send me another stool! (and they did not require me to return the other stool that was broken, one less thing on our to do list! )We received the new stool a couple days later! It was in perfect condition, easy to assemble like the other ones, and they fit perfectly in our kitchen and have already been such a blessing to our family gatherings at our home! After I thanked the company in a couple of more emails and sent to them a picture of the stools in our remodeled kitchen, this week I received a small box of Godiva chocolates as a thank you for my patience during the whole matter. It did sweeten my day as they hoped! But more than anything, their fast and friendly family-oriented service is amazing! I will be looking to their company for other household needs!