On top of the great design for affordable prices, it is so refreshing to get the level of customer service that Nathan James provided. After receiving an item that was slightly damaged, we called and were met with a helpful, pleasant and efficient representative who had a replacement sent out. We received the new piece less than a week later. We got a follow up email to make sure the replacement piece met expectations and i just received chocolates from them thanking us for our patience. Literally the best service I have ever seen. Congratulations Nathan James - not an easy task these days! You have a new loyal customer.