I recently had an excellent experience with Nathan James. When I accidentally broke the glass globes in a light fixture I purchased from them, their team went above and beyond. As they don't offer replacement parts currently, they surprised me by sending an entirely new light fixture. Their generosity didn't stop there; they even followed up with a small gift of chocolates. I'm truly amazed by their exceptional customer service and will definitely make Nathan James my go-to for home shopping. Their attention to customers is outstanding, and I highly recommend them.