Queuing at the customer service desk in Victoria Coach station on two occasions this weekend, once Saturday and again on Sunday. Both times I was asked by National Express staff to take cash from another customer and make a payment on their behalf… because national express don’t accept cash. “This young lad is in a predicament… he doesn’t have a bank card, he needs to get to Cardiff. He’s got cash and he’s been here for hours trying to get someone to help him but everyone is unwilling to use their card to help him.” That young lad is in a predicament because national express won’t take his money, and they’re asking other customers to take his cash which defeats any COVID safety reasonings for not accepting the cash in the first place.