I had an amendable ticket and I was charged again when I wanted to travel 1 hour earlier as I didn’t want to hang around Victoria station. I paid extra for my ticket to be able to amend my journey and to be told that for a ticket that cost me 13 pounds I had to pay and extra 15 pounds I was in shock. I paid the money as I was after a long flight and I was tired and I just wanted to get home. I ended up paying more that if I would have bought the ticket on the day. Also when checking their website it is advertised that if you crate an account don’t have to pay a booking fee, surprise, surprise after spending time to create an account I was still charged the booking fee. Inexistent customer service, all the busy bodies in London Victoria very unhelpful that is if they bother to open their mouths to understand what they are actually saying. For such an reputable coach station, Victoria has let me down and is mainly due to the service I received from national express. I will not be using it again and I will make sure that all my friends and family stay away from it. For my upcoming trip I will be driving to the airport which will probably save me money and definitely save me the stress of dealing with so unhelpful people. It will not be any good for the environment which I am very conscious about but I would not dream step onto their coaches again.