I have booked a ticket from you to travel from sheffield greenhill to London Victoria. I was standing in the stop pointed out by NE app and the email i received from you but turned out that was on the opposite side of the road. When i looked at live map then i went to the stop on the otherside of the road. I was standing on exact same point as it was showing on the live map. Bus didnt stop even though i raised hand. Fortunately i had a car which drove me to bus station and we followed bus to next stop. I told driver that i was standing on the exact point as it showed on the map. He was very rude to me and my 77 years old disabled mother who was travelling with me and he said you are wrong and i am right and if i say anything else he will leave me here. This is worse experience i have had with a very rude driver. I didnt argue with him and i told him polietly that i was standing on the right place. He was talking to us in very loud voice and was rude. If there is no action taken against this i will take this further to Bus Users UK . Its national express fault if they are sending passengers to wrong stops . Your greenhill sheffield stop on the way yo london is wrong on the map. And after bus doesnt stop when we go to next stop drivers argues rudely that passengers are wrong and he is correct.