Extremely disappointed with National Express. I have been a regular commuter with them fur over 12 years now and I have to sadly admit I saw their reliability, timetable, customer service and support going from great to bad snd now to worse! The new idea of combining coaches routes ( 3 in my case) to get more money but less options for customers is appalling. Results are lateness all the time, no space for customers luggage, twice in a row stuck half way thhrough the already long journey to work because the driver either had enough and left us stranded aying he was then sick and hid behind his coach and problems with spaces for luggage! Please listen to your loyal customers and bring back original coaches routes and timetables. The customer support is shocking and non existent as most of offices are shut now. Never thought I'd say that after many years of being a happy commuter with NX but I will soon start looking at other ways to commute if this doesn't improve.