I have advance booked from New Zealand, months ahead of the travel date in September. I find they have charged my credit card twice and for 4 passengers not 3. They tell me they have not charged twice and they cant change the ticket to three! My bank clearly shows the payment and the ticket states 4 people. I now don't trust them, nearly 150 pounds to travel from Stanstead to Heathrow, what a rip off. We have international flights to catch and I am now worried the coach service wont run on time, given all the other comments on here. This company is behaving in an appalling manner and have effectively stolen from me. Disgraceful advertisement fro travel in the UK.