My 2 19 year old sons along with three of their friends booked a return to Leeds from Milton Keynes on 18th returning on 19th March. Unfortunately they had car issues on the way to Milton Keynes and arrived 1 min before the bus departed. One of my sons ran to the bus and asked the driver if he could wait just a couple of mins for them to park their car. He said ‘no’ and said you’ll have to get the next bus. The office would not allow them to use the ticket they had paid for the next bus, so they all had to fork out £30 each (£150 in total). When they got on the next bus, the driver said he would have accepted their tickets from the earlier bus. There were plenty of seats available. My son tried to get a refund, but he was told it was company policy. These boys don’t have a lot of money to spare. I think your company are extremely mean at making them pay again when there was plenty of space on the later bus. Very unkind and money grabbing company. My sons will not be travelling with you again! The 1st driver was very arrogant and could have easily waited 2 mins, but worse than that they were charged the extra £150 on top of what they had already paid.