The worst and rudest experience I have encountered on any travels, we were there before the departing time to go to gate 19 for our bus at 7:30 to Middlesbrough. We waited there and went to ask a number of staff at the coach station who told us to go to stand 17 and to board. One of the staff members then proceed to slam the door in our face, shouted and made gestures. He then proceeded to come back 2 minutes later to shout at us, condescending and utterly rude. I have never experienced this type of customer interaction before and as a result would refrain from ever using this service again. Such was the level of shouting by the staff member, a customer on a different coach stepped in to say he was out of line in the manner he was speaking to us. To put the cherry on the top all we told they can do for us was for us to purchase a new tickets as there’s nothing they can do. Everything was out of their hands.