National Express Coaches are a joke. On my return from Bath on the 29/4/23 at 20:15, we got into the Bus to find out the toilet was out of use, with the message stating that it was blocked. It is unbelievable that National Express Coaches actually put a bus in service that can be considered Not Fit for Its Purposes as it can't even offer the minimum for their passengers. When I tried to charge my mobile I was disappointed to find out that the USB wasn't working. I tried several seats and none of them had an USB working. People seating next to me also tried several seats without success. When the driver turned the lights off, those who wanted to read their book were unable because the white lights on the ceiling were not working. I requested to the driver to stop in Earls Court, as I knew the company has a stop there before heading to Victoria. The driver told me that it would not be a problem. When the driver turned the bus from CromWell Road into Warwick Road I got my things to leave. He even stopped for a few seconds almost in front of the station. I could just literally cross the street to it, but then he proceeded without opening the door. I asked him where he would open the door, and he told me just a couple of streets away, and drove for another 10 minutes until Albert Bridge Road, near Chelsea and tried to convince me that the place was Earls Court, when Earls Court was at least 10 minutes back by bus and it would take me at least 40 minutes to walk back. It was overall, a very bad experience with this Company, who has an unexperienced driver and lack of care for their customers running old and not fully functional buses. How can you leave the bus station with a bus which doesn't have the minimum necessary to offer a comfortable trip to your customers? It is unacceptable to have in service a bus which will run for at least 2:45 minutes where passengers can't even use the loo. When we boarded and found that the toilet was not working, my friend asked the driver where the toilet was and he told him that he would have to go to a restaurant as the station doesn't have toilets. My friend is an old person with mobility problems and he had to try to run to the restaurant and back before the bus left. He got back just in time, but had to push himself to be able to take that bus. The request to stop in Earls Court was also due to his mobility and the driver trying to drop us more than 1 mile away wouldn't help at all. I would like an apology and compensation from this Company, as I didn't receive what I paid for.