We booked a family ticket from London Victoria to Norwich on the 23/10/23 (until 27/10/23) at 1200. It was one of the most uncomfortable horrendous journeys that I have ever experienced. It took 5 hours to get to Norwich, yet the driver did not stop once for a break so that customers could stretch their legs or even buy a drink! The seats were so uncomfortable I suffered backache for days afterwards. Even though we bought return tickets we ended up booking train tickets with Greater Anglia Rail Service to return to London as we just couldn’t face the prospect of travelling back to London on a National Express coach! We had a completely different experience travelling back by train with Greater Anglia Railways the seats were much more comfortable, clean toilets on board and snacks available to purchase! I can safely say that I will never travel with National Express again!