On 09/12/2023 the driver of the the 025 coach from London Victoria to Brighton refused me entry to the coach, as my ticket was, according to him, not valid. In fact, it was perfectly valid which has since been confirmed by the coach company. But he refused to even discuss what his issue was, even though I presented him with both a printed and digital copy. I haven't encountered anyone as rude and dismissive as him in a public facing role. I am a female and it was late at night and I felt extremely vulnerable. As a result I had to spend £100 getting a taxi to my destination, which I really can't afford. It was really upsetting incident.